Terms & Conditions

These Terms & Conditions ("Agreement") govern the relationship between ViralAILabs, a service operated by ConsultingWhiz LLC ("Company," "we," "us," or "our") and the client or customer ("Client," "you," or "your") who subscribes to our AI-powered Sales Development Representative (AI SDR) services. By clicking any checkout button on our website, completing a purchase, or otherwise engaging our services, you agree to be bound by this Agreement in its entirety.

Our services include, but are not limited to: omnichannel outreach automation (email, LinkedIn, SMS, and AI voice calling), B2B contact database access, high-intent targeting, campaign management, and dedicated account management as described in your selected package.

Recurring Charges. By purchasing a subscription, you authorize ViralAILabs and its payment processor (Stripe) to charge your payment method the stated monthly rate immediately upon purchase and on a recurring basis for the selected billing term (monthly, quarterly, 6-month, or 12-month) until you cancel.

Setup Fees. Applicable one-time setup fees are charged at the time of initial purchase. Setup fees are waived on 6-month and 12-month prepay plans as stated at the time of purchase.

No Refunds. All payments are non-refundable. This is a subscription-based service that renews according to the term specified at the time of purchase. Once a billing period begins, no refunds, credits, or prorations will be issued for any reason, including unused services, early cancellation, or dissatisfaction with results. You acknowledge and agree to this no-refund policy at the time of purchase.

Late Payments. Invoices not paid within 7 days of the due date will incur a late fee of 3.0% per month on the outstanding balance. ViralAILabs reserves the right to suspend services for accounts with outstanding balances.

No Rollover of Services. All services, including outreach volumes and appointment targets, must be utilized within each subscription period. Unused services do not accumulate or roll over to subsequent periods.

Monthly Plans. You may cancel at any time. Cancellation takes effect at the end of the current billing month. No refund is issued for the current month.

Quarterly, 6-Month, and 12-Month Plans. You may cancel with 30 days' written notice prior to the end of your current term. In the event of early termination, you agree to pay back all discounts received during the period the services were active. ViralAILabs will continue delivering services until the last day of the paid term; however, any pending campaign items or deliverables will no longer be the responsibility of ViralAILabs after the service period ends.

To cancel, send written notice to [email protected].

By clicking any purchase button on our checkout page, you provide your express electronic consent to this Agreement and to the charges described herein. At the moment of your click, the following information is automatically recorded as evidence of your consent: your IP address, the date and time of the click (UTC timestamp), your browser user agent string, and the specific plan and billing term selected. This record constitutes a legally binding electronic signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state laws.

What's Included. Your selected package includes the infrastructure, outreach channels, data access, and managed service components described on our pricing page at the time of purchase.

What's Not Included. Third-party software fees or subscriptions beyond those specified in your package; travel expenses for in-person meetings; legal review of contract terms (Client is responsible for engaging their own legal counsel); and any guarantee of specific appointment volumes, conversion rates, or revenue outcomes, as results depend on factors outside ViralAILabs's control including Client's offering, pricing, and market conditions.

Client Responsibilities. Client agrees to: (a) respond to all information requests from ViralAILabs within three (3) business days; (b) provide accurate and complete information about their business, target market, and value proposition; (c) attend scheduled onboarding and strategy calls; and (d) comply with all applicable laws and regulations including CAN-SPAM, TCPA, and GDPR as applicable to their business.

Non-Responsive Clients. If Client fails to respond to communications from ViralAILabs for fourteen (14) consecutive days, ViralAILabs may send a final notice. If no response is received within three (3) business days of the final notice, ViralAILabs reserves the right to suspend all work. A reinstatement fee of 30% of the remaining contract value may be required to resume services.

Client retains ownership of all pre-existing intellectual property, business data, and materials provided to ViralAILabs. ViralAILabs retains all rights, title, and interest in its proprietary methodologies, AI systems, templates, processes, software, and tools. Campaign deliverables (copy, sequences, reports) produced specifically for Client under this Agreement are owned by Client upon full payment.

Both parties agree to hold in confidence all non-public information received from the other party and to use such information solely for the purposes of performing services under this Agreement. This obligation survives termination of the Agreement for a period of two (2) years.

IN NO EVENT WILL VIRALAILABS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, DATA, BUSINESS, OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OR PERFORMANCE OF THE SERVICES, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE. IN ANY EVENT, THE AGGREGATE LIABILITY OF VIRALAILABS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VIRALAILABS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VIRALAILABS DOES NOT WARRANT THAT THE SERVICES WILL RESULT IN ANY SPECIFIC NUMBER OF APPOINTMENTS, LEADS, OR REVENUE OUTCOMES. RESULTS VARY BASED ON CLIENT'S INDUSTRY, OFFERING, MARKET CONDITIONS, AND OTHER FACTORS OUTSIDE VIRALAILABS'S CONTROL.

Client will indemnify, defend, and hold harmless ViralAILabs and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with Client's breach of this Agreement, Client's use of the Services, or Client's violation of any applicable law or third-party right.

ViralAILabs's relationship with Client is that of an independent contractor. Nothing in this Agreement creates a partnership, agency, joint venture, or employment relationship between the parties.

This Agreement will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or in connection with this Agreement that cannot be resolved through good faith negotiations within 15 calendar days shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted before a single arbitrator in Los Angeles, California. Each party shall bear its own costs and an equal share of arbitration fees. The parties hereby waive their right to a jury trial.

During the term of this Agreement and for two (2) years thereafter, both parties agree not to make any statements, written or verbal, that defame, disparage, or criticize the personal or business reputation, practices, or conduct of the other party, its employees, directors, or officers.

Neither party shall be liable for any failure or delay in performance (other than payment obligations) for causes beyond that party's reasonable control, including acts of God, acts of government, flood, fire, civil unrest, acts of terror, strikes, or failures of third-party services including internet infrastructure and payment processors.

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

For questions about these Terms & Conditions, contact us at: [email protected]